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ENTERPRISE TRANSFORMATION EXPERTISE

At Inflective, we empower enterprises to align stakeholders, resolve challenges, and drive impactful transformations

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MISSION STATEMENT

Driving Transformational Success

Our mission is to empower enterprises to achieve clarity, alignment, and measurable outcomes in their most complex transformation journeys. By combining proven frameworks, actionable insights, high-caliber staff, and innovative tools like the Assert platform, we help businesses navigate challenges and achieve intended outcomes.

 

OUR VISION
Programs guided by 
Rational Certainty  & 
  Transparent Accountabilities 
OUR UNIQUE APPROACH
🎯 Streamlining Success,
🔧 by Tailoring Solutions,
🛡️ and a Battle-Tested Framework

Our Expertise

 

Importance of Method

Methodology should do more than just ensure deliverables. It must also help stakeholders build confidence in the transformation’s success — ensuring the business can operate efficiently while achieving all intended outcomes. 

1 PROGRAMS ARE INCREASINGLY INTERCONNECTED
2 INTERCONNECTEDNESS MEANS HIGHER COST OF FAILURE
3 - Focus on Fit-to-Standard Can Result in Disconnects
4 OVER-RELIANCE ON EXTERNAL PROVIDERS CAN STUNT SUSTAINABLE GROWTH
4 OVER-RELIANCE ON EXTERNAL PROVIDERS CAN STUNT SUSTAINABLE GROWTH

To address these challenges, we developed  Assert-Logo

Assert serves as a comprehensive framework to ensure that every deliverable not only meets its objective but also aligns with the broader “why.”

We enhance the process with pre-built content derived from years of expertise and user-friendly software that empowers stakeholders to apply the Assert method directly. 

Why Method Matters

Method Turns Motion into Progress

Success isn’t just about completing tasks—it’s about ensuring every step contributes to the bigger picture

Complexity
Demands Structure

With multiple technologies and 3rd  parties involved, a structured method keeps transformation efforts aligned

Small Failures, Big Consequences

Without an integrated method, missteps can cascade, leading to costly setbacks across an organization

Fit-to-Standard Doesn’t Mean Fit-for-Your-Business

Rigid, one-size-fits-all solutions may overlook critical business needs, requiring a method that ensures alignment

Blind Trust in Vendors is Risky

Relying too much on external providers without oversight can create hidden risks and long-term inefficiencies

A Checklist is Not a Strategy

A “cookbook” approach that focuses on tasks rather than purpose leads to disconnected execution and misalignment

Short-Term Wins Can Derail Long-Term Success

Pressures to meet milestones should not come at the cost of the end goal - Method ensures balance

Method Builds Confidence in the Transformation

Beyond deliverables, method builds accountability & clarity with stakeholders, driving long-term success

Assert Embeds Method
into Every Step

Assert ensures deliverables don’t just get done—they get done with purpose, integration, and measurable outcome

 

Our Founder

Empowering Teams to Achieve Transformation Success
Tom B&W

Tom Hensler

Founder & Senior Principal

 "Digital transformation requires more than technical expertise—it demands a balanced approach to driving change while protecting business continuity and delivering business outcomes. Our role is to bring confidence, accountability, clarity and results to complex initiatives, ensuring predictable outcomes for our clients."

Tom is a senior executive, transformation leader, and former Partner at Price Waterhouse with over 30 years of experience driving high-impact digital and ERP transformations for Fortune 500 companies and public-sector organizations. He is recognized for his disciplined execution, board-level engagement, and ability to deliver results across complex, high-risk change programs.
Tom began his career at Price Waterhouse after earning a B.S. in Electrical Engineering and an MBA from Lehigh University. Rising rapidly through the ranks, he led major systems implementations and financial transformation initiatives, culminating in his promotion to Partner and leadership of the firm’s rapidly expanding SAP ERP practice. His client portfolio has included Lucent Technologies, Sun Microsystems, Kaiser Permanente, Aerojet, and Juniper Networks, among others—frequently overseeing initiatives exceeding hundreds of millions in scope and enterprise-wide impact.
Tom has served in international leadership roles, including COO of a Seoul-based consulting joint venture, and has repeatedly been entrusted with direct accountability to boards and audit committees for program performance, risk management, and executive communication. He is also the founder and CEO of Inflective, Inc., a consultancy focused on enabling successful enterprise transformation through its proprietary ASSERT™ readiness and change acceleration methodology.
Known for his clarity, governance discipline, and ability to recover failing programs, Tom has delivered sustainable business outcomes in healthcare, technology, aerospace & defense, retail, and financial services. He brings the rare combination of operational rigor, strategic foresight, and transformational leadership.

Clients of Tom Hensler at Inflective

In 2003, Tom founded Inflective, where he has led transformational ERP implementations for Fortune 500 companies, aerospace & defense firms, and leading healthcare providers. He also developed Assert, a proprietary method and software designed to drive predictability, transparency, and efficiency in transformation programs.

Key Clients:

✅ Public Storage
✅ Peet’s Coffee
✅ York Risk Services
✅ Juniper Networks
✅ Aerojet-Rocketdyne, Inc.
✅ Sun Microsystems
✅ CooperVision
✅ Kaiser Permanente

Clients of Tom Hensler at PwC

During his 20 years at PricewaterhouseCoopers (PwC)—where he became a Partner in 1994—Tom led business-critical transformation programs for global enterprises. He also served as Global Practice Partner for SAP Markets and as President & COO of Dacom Systems Technologies, a PwC joint venture.

Key Clients:

✅ Dacom Corporation
✅ AT&T / Lucent Technologies
✅ AIG
✅ Continental Medical Systems
✅ Royal Caribbean Cruise Lines
✅ Delta Airlines
✅ CSX Railroad
✅ State Street Bank
✅ Chase Manhattan Bank
✅ Morgan Bank
…and more.

 

Why Inflective?

Tailored Solutions with Proven Frameworks

We don’t reinvent the wheel—we refine it to fit your unique needs.

Structured Readiness Drives Results

Our unique readiness framework strengthens operational efficiency, fosters agility, and positions enterprises for sustained growth and adaptability.

Stakeholder Empowerment and Alignment

We foster collaboration and accountability to ensure resources are directed wisely.

Maximizing Impact, Lean Approach

A lean approach ensures accountability without unnecessary complexity or excess resources, driving effectiveness and focus.

 
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Have questions about how our method can work for you?

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