The Challenge

York Risk Services Group provides claim related services including Third Party Administration (TPA), Managed Care, Medical Bill Review, and Specialized Loss Adjustments. The company embarked on a series of related initiatives to improve operational efficiency and drive bottom line results.

• Complex operations across multiple service lines

• Need to improve efficiency and productivity

• Opportunity to strengthen financial performance

• Need for sustainable process improvements

Inflective’s Role

Inflective worked with the Steering Committee and project team members to formulate and execute the project plan and schedules.

• Led Lean Six Sigma workshops to identify and prioritize improvement opportunities

• Designed and implemented solutions to improve operational performance

• Provided project management, facilitation, and change leadership

• Established metrics and tracking to sustain gains

How We Drove Results

Utilizing Lean Six Sigma methodologies and a disciplined approach to execution, Inflective helped York achieve measurable improvements across key performance drivers.

• Analyzed current state and identified root causes

• Engaged stakeholders and built consensus on solutions

• Implemented process changes and performance controls

• Trained and empowered teams

The Results

Increased Subrogation Recoveries

Increased Manager Span of Control

Recaptured Revenue Leakage

Expedited Delinquent Collections