The Challenge

Public Storage, the largest owner/operator of self-storage facilities in the United States, embarked on an enterprise-wide SAP S/4HANA transformation to replace a highly customized legacy ERP environment and support continued growth. The company engaged a systems integrator using SAP Activate. The organization needed stronger business readiness and stakeholder alignment to ensure successful transition.

Inflective’s Role

Engaged by the business to balance the system-centric approach used by the systems integrator. Inflective led readiness and change preparedness efforts using the ASSERT™ framework and software.

Key areas of focus included:

• Business readiness planning

• Change impact assessment

• Communications strategy

• User workflow design

• Go-Live readiness preparation

• ASSERT™ readiness monitoring

• Program planning and progress oversight

How ASSERT™ Was Applied

We implemented the ASSERT™ framework to build accountability, accelerate readiness, and improve business adoption across the organization.

• Defined future-state capabilities and success criteria

• Mobilized business stakeholders and aligned on accountabilities

• Engaged business stakeholders in assessing readiness

• Conducted process reviews in validate support of required capabilities

• Identified and resolved issues before go-live

The Result

We implemented the ASSERT™ framework to build accountability, accelerate readiness, and improve business adoption across the organization.

Successful SAP S/4HANA go-live on schedule

Strong stakeholder alignment and engagement

Prepared organization and confident users

Improved operational efficiency and visibility

On-Time Go-Live Achieved

Improved Stakeholder Confidence

Stronger foundation for long-term business performance

Reduced risk and improved program predictability

Client Perspective

"Your structured and thorough approach to readiness was a great counterbalance to the move-fast-and-break-things mindset elsewhere"

— VP and Transformation Lead
     Finance Operations

“It (ASSERT™) was an invaluable tool that helped steer the project in the right direction during the most critical moments!”

— Business Function Lead
     Order-to-Cash

“Whenever there was a significant positive change on the project, Inflective seemed to have been the driver.”

— Business Function Lead
     Order-to-Cash